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Jackery Return & Refund Policy

Here are the key points of the return and refund policy for products purchased from Jackery.

Jackery provides a 30-day return policy starting from the date the product is delivered.
The return policy applies only to items purchased from the official Jackery website or Jackery Amazon store.
Products bought from other retailers must follow the return policy of that specific retailer.
Custom-configured or personalized products are not eligible for return.
Customers must contact customer support and request a Return Merchandise Authorization (RMA) number before sending back any product.
Returned items must be in original condition and packaging to qualify for a full refund.
Jackery covers return shipping costs only for defective, damaged, or delayed shipments.
For other return reasons, return shipping and handling fees may be deducted from the refund.
After the returned item is received, refunds are processed within about 10 business days to the original payment method.

Jackery Replacement Policy

Customers who receive defective or damaged items from Jackery can request a replacement by following these conditions:

Customers must contact Jackery support to obtain a Return Merchandise Authorization (RMA) number before sending the product back.
Jackery provides a free prepaid return shipping label for approved replacement requests (one label per package).
The product should be packed securely in the original packaging with all accessories and documents included.
The RMA number must be written on the shipping label outside the package, otherwise the return may not be accepted.
The returned item must be shipped within 15 days after receiving the RMA approval to qualify for replacement.

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